When buying insurance, customers want to be confident that when an incident occurs there is cover in place that responds effectively to their claim. With over 500 GAP insurance claims processed so far in 2015, paying over £1.5 million, we think the answer is Yes

How do claimants rate our service?

  • 100% of claimants would recommend GAP insurance to a friend.
  • 100% of claimants confirmed the product performed as expected.
  • 94% of claimants rated us Very Good or Excellent for the Information provided on progress of the claim
  • 88% of claimants rated us Excellent for the Helpfulness and Service of staff during the claim
  • 83% of claimants rated us Excellent for the overall experience of the claim

What do claimants say about our service?

Please find below a few examples of what claimants say about our service.

"Very helpful and courteous staff during a stressful time. Very reassuring. Thank you and well done!"

"Very Very Good Service"

"I'm dyslexic so wording is harder to understand, but the team were fantastic at holding my hand all the way through. You are second to none!"

"Very efficient and professional handling of the claim throughout. Well explained process and easy to understand. Well-structured claim form and instructions with details of associated documents required."

"I would just like to express my thanks and appreciation for your assistance in this matter. My claim was dealt with so efficiently and settled very quickly."

"Claim handler's help was greatly appreciated. She made the claim process easy due to her performance and efficiency."

"Brilliant customer service, was so helpful in answering questions and always got back to me very quickly. Thank you!"

Please contact us to find out more about GAP insurance and our claims service. Call 0330 111 3093 or email